22ck Responsible Gaming:
Your Protection Is Our Priority
22ck believes entertainment should always be safe and within limits — the right tools and support are always available for you.
What Is Responsible Gaming and Why Does It Matter?
Online betting and casino games can be an enjoyable form of entertainment — when played with the right mindset and within set limits. At 22ck, we place responsible gaming at the core of our platform. Our goal is for every player to maintain full control over their time, money, and mental well-being.
Gaming is never a substitute for income. Placing bets to recover losses, or repeatedly trying to win back money you have lost, are signs of problematic gaming. 22ck provides various tools and support to help protect you from reaching that point.
21+ This platform is for people aged 21 and above only. We strictly prevent minors from opening accounts or playing games.
Recognize the Warning Signs
- Placing bet after bet trying to recover lost money
- Borrowing money from family or friends to fund gaming
- Feeling restless or irritable after stopping a game
- Continuing to play while neglecting daily responsibilities
- Hiding the extent of your gaming from family or friends
- Spending more than your set budget
22ck's Tools to Protect You
22ck provides a number of effective tools to help you manage your gaming experience. These tools can be easily activated from your account settings.
Set Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, lowering it takes effect immediately; increasing it takes effect after the applicable waiting period has passed.
Time-Out Break
Need a short break? Take a time-out ranging from 24 hours up to 6 weeks. During this period you will not be able to log in to your account or place bets.
Self-Exclusion
If you need a longer break, activate self-exclusion. You can close your account for 6 months or permanently. No promotional messages will be sent during this period either.
Review Betting History
View your full transaction and betting history at any time. Staying aware of your spending patterns is the first step toward responsible gaming.
24/7 Live Chat Support
Our Bangla-speaking support team is available around the clock for any gaming-related concerns. Get instant help through live chat — any time, any day.
Age Verification System
22ck follows a strict age verification process. No one under 21 is permitted to open an account or play games.
How to Set a Deposit Limit
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1
Log in to your account
Log in to your personal 22ck account and go to the "Account Settings" section.
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2
Open the "Responsible Gaming" tab
Find the "Responsible Gaming" option in the settings menu and click it.
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3
Choose the type of limit
Select whichever type — daily, weekly, or monthly — suits you best.
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4
Enter the amount
Enter the maximum amount (in taka) that fits your budget and confirm.
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5
Wait for the limit to take effect
Lowering the limit takes effect immediately. Increasing the limit is subject to a specified waiting period.
How Does Self-Exclusion Work?
Self-exclusion is a powerful tool you can use when you feel gaming is having a negative impact on your life. Once self-exclusion is activated:
- You will not be able to log in to your account.
- Any attempt to open a new account will be blocked.
- Promotional and bonus offer messages will stop being sent.
- Your account cannot be reactivated until the exclusion period has ended.
- Duration options: 6 months, 1 year, 2 years, or permanent.
To activate self-exclusion, contact our 24/7 live chat or email us at: [email protected]
Important to Remember
- Funds in your account can be withdrawn during the self-exclusion period.
- No deposits will be accepted during the exclusion period.
- If you feel you need professional support, please speak with a counsellor.
Assess Yourself
The questions below will help raise your awareness of your gaming habits. If you answer "Yes" to most of them, please contact our support team.
If you answer "Yes" to two or more of these questions, please contact us via our 24/7 live chat or at [email protected]. Our trained team is always ready to help you.
Age Limit and Identity Verification
22ck strictly enforces a 21+ age limit. Every user must confirm their identity at the time of account registration. Age is verified using a National ID (NID) or passport.
If an attempt is made to open an account using the identity of a minor, that account will be closed immediately and all deposited funds will be considered void.
If a parent suspects their child is using this platform, please email [email protected]. We will take swift action.
Protection of Minors
If children have access to your device, activate parental controls in your browser or use a device lock. Always keep your gaming app and account password secure and never share them with anyone.
21+ For people aged 21 and above only
Responsible Gaming FAQ
Contact Us for Support
24/7 Live Chat
Speak directly with our Bangla-speaking support team at any time. Get quick answers to any gaming concerns or account questions.
Email Support
For detailed matters, email us at: [email protected]. Our team will reply to your message as quickly as possible.
Read the FAQ
Visit our detailed FAQ page for answers to common questions. You will find solutions to many questions there.
Play Safe, Enjoy the Game
Responsible gaming at 22ck is a commitment — not just a policy. Use our tools, play within your limits, and enjoy the entertainment.