22ck Privacy Policy

This privacy policy describes in detail how personal information of 22ck platform users is collected, stored, used, and protected. By using the 22ck website or services, you are considered to have agreed to the terms described in this privacy policy.

We believe your personal information is a valuable asset. That is why 22ck always gives your privacy the highest priority, and your information is never transferred to third parties without authorization. Please read this policy carefully, and if you have any questions, contact our support team.

1 Information Collection

We may collect the following types of information during registration and use of the 22ck platform:

• Identity Information: Your full name, date of birth, and national identity card details, which are required for account verification.
• Contact Information: Your email address and mobile number, which are used to manage and secure your account.
• Financial Information: bKash, Nagad, or Rocket mobile banking account numbers and transaction history — used solely for deposit and withdrawal processing.
• Technical Information: IP address, browser type, device information, and cookie data, which are used to ensure the security and performance of the platform.
• Gaming Activity: Information about your bets, wins, losses, and gaming patterns, which are used to ensure responsible gaming.

2 Methods of Information Collection

We collect information in the following ways:

• Direct Collection: When you fill out a registration form, verify your account, or contact the support team.
• Automatic Collection: Through cookies, log files, and tracking technologies while you use our website.
• From Third Parties: Transaction confirmation information from identity verification services and payment processors as needed.

We never collect additional information about you without your permission. Cookies used on our platform are used solely for session management and security.

3 Purpose of Information Use

22ck uses the information collected about you for the following purposes:

• Creating, verifying, and managing your account.
• Processing financial transactions related to deposits and withdrawals.
• Detecting and preventing fraudulent activity and maintaining platform security.
• Managing responsible gaming programs and identifying potentially problematic gaming behavior.
• Providing customer support and resolving your complaints or questions.
• Improving the quality of our services and providing new features.
• Meeting legal obligations and cooperating with regulators.
• Sending relevant promotional information and offers with your consent.

4 Information Security Measures

22ck takes industry-standard technical and organizational measures to protect your personal information. Our main security measures are as follows:

• SSL/TLS Encryption: All of our web pages are secured through SSL encryption, which encrypts all information exchanged between your browser and our servers.
• Data Storage Security: Your information is stored in encrypted databases and server access is strictly controlled.
• Access Control: Our staff can only access the information necessary to carry out their responsibilities.
• Regular Security Reviews: We regularly review and improve our security measures.
• Two-Factor Authentication: Two-factor authentication is available as an additional security layer for your account.

However, no method of transmitting or storing information on the internet is completely secure. We make every effort to ensure protection, but we cannot guarantee the absolute security of your information.

5 Information Disclosure and Sharing

22ck never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Providers: With payment processors such as bKash, Nagad, Rocket, and bank transfers, solely to complete transactions.
• Identity Verification Services: With authorized service providers for account verification and fraud prevention.
• Legal Obligations: Information may be provided to relevant authorities when required by a court order or legal necessity.
• Fraud Prevention: With partners who assist in detecting and preventing fraudulent activity.
• Business Changes: In the event of a business merger or acquisition, you will be notified in advance.

All third parties with whom we share information must comply with our privacy standards and may not use your information for any other purpose.

6 Cookie Policy

The 22ck website uses cookies to improve your browsing experience and ensure the proper functioning of the platform. We use the following types of cookies:

• Essential Cookies: These are essential for managing login sessions and ensuring security.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Help monitor website usage and improve service quality.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the website to not work properly.

7 Data Retention Period

We retain your personal information only for as long as necessary:

• For as long as your account is active and for the time required to provide services.
• Financial and transaction records are kept for a specified period after account closure to meet legal obligations.
• Information required for fraud resolution or dispute resolution may be retained for a longer period.
• After the specified period, your information is securely deleted or anonymized.

8 Your Rights

As a 22ck user, you have the following rights over your own personal information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of any inaccuracies in your information.
• Right of Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Portability: You may request your information in a structured, commonly used format.
• Right to Object: You may object to the use of your information for marketing or other purposes.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise these rights, please contact our support team. We will process your request within 30 business days.

9 Protection of Minors

22ck is for persons aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify our support team immediately.

10 Links to Other Websites

Our website may contain links to third-party websites. These websites have their own privacy policies and are not under the control of 22ck. When visiting third-party websites, you are advised to review their own privacy policies.

11 Changes to This Policy

22ck may update this privacy policy from time to time. For any significant changes, we will send a notification to your registered email address or display a special notice on the website.

Continued use of the platform after an update will be considered as your agreement to the revised policy. You are therefore encouraged to review this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team is ready to respond appropriately to your request.